Delete your Suelo account

This page is for the Suelo app (Android and iOS) and the suelo.casa website, by Suelo Inc. It explains how to delete your account and what happens to your data.

How to delete your account

  1. In the app: open Account, tap "Delete account" and confirm.
  2. On the web: sign in at suelo.casa, go to Settings > Account, select "Delete my account" and confirm. You can also use the button on this page when you are signed in.
  3. By email: email hola@suelo.casa from your account's email address with the subject "Delete my account". We will confirm the request.

What happens when you confirm

  • We archive your account at once: you are signed out on all your devices and you cannot sign in again.
  • Your public profile and the listings that show you as their contact are hidden.
  • We stop sending you notifications, emails, search alerts and WhatsApp messages.
  • You have 30 days to change your mind. Email hola@suelo.casa from your account's email address and we restore it as it was.
  • After the 30 days we permanently delete your account and your personal data. This cannot be undone.

What we delete

  • Your profile: name, email, phone, photo, bio, RIF, social media and service areas.
  • Your sign-in: the account you use to sign in.
  • Your favorites, saved searches, search history and alerts.
  • The devices registered to receive notifications.
  • Your identity verification references, agent credentials, income documents, references and tenant passport.
  • Your agent code and settings, your calendar connections and your API tokens.
  • The photos and personal documents you uploaded to your profile.

What we keep and for how long

Other people or the law need some data. We keep it without your contact details, under the name "Cuenta eliminada" (deleted account):

  • Messages you sent to other people. They stay in the other person's conversation while that person keeps their account.
  • Payments, invoices, credits and lead purchases. Up to 10 years, as accounting and tax laws require.
  • Contracts and acceptances you signed, property claims and evidence, reports and publication approvals. For as long as they are necessary to resolve disputes, prevent fraud or comply with the law.
  • A brokerage's records (contacts, appointments, notes and inventory). They belong to the brokerage you worked with.

The listings that showed you as their contact stay hidden. If they belong to a brokerage, they go back to the brokerage with no agent when your data is deleted, so it can assign another agent and publish them again.

Identity verification data

Didit verifies your identity and keeps its own records. When you delete your account we delete our references, but that alone does not erase the data Didit keeps. To ask Didit to delete it, email privacy@didit.me, or email us and we coordinate it.

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