Help and support

Need help with Suelo? Contact us with questions about your account, the app, or a property listing.

Contact us

Tell us what you need and which email you use for Suelo. You can contact us even if you cannot sign in.

Include details of the issue and the listing link, if relevant. At least 20 characters.

We will use these details to respond to your request. Do not include passwords, sign-in codes, or identity documents. Privacy policy.

You can also email us directly at hola@suelo.casa.

Help us understand the issue

  • Describe what happened and what you were trying to do.
  • For technical issues, include your device, app version, and steps to reproduce the problem.
  • For a property issue, include the listing link.

Do not email passwords, sign-in codes, banking details, or identity documents. Hide personal information in any screenshots you share.

Account and sign-in

If you cannot sign in or need help changing your details, email us from the address associated with your account whenever possible.

App problems

For issues with maps, searches, messages, or photos, tell us which screen you were using and whether an error message appeared.

Report a listing

If you find incorrect information, a property that is no longer available, or content you believe is unauthorized, send us the link and explain your concern. We will review your request.

Privacy and account deletion

You can request help accessing or correcting your data, or deleting your account, by emailing our team. We will explain how to verify the request without sharing your password.